Refund policy

All orders shipping outside of the European Union are final.

EU based customers reserve the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following: The goods are returned in the same condition and quantity as when received. The goods are unused other than for the pupose of trying on for fit. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return. For some goods, the original packaging may constitute part of the value of the good. Returned goods are checked and if the above conditions are fulfilled, the amount is deposited back into the customer's account.

When exercising your right to return an item, the shipment is paid by the customer. When returning an item, please enclose your receipt with your name, address and account no. Souvenir Vintage will not compensate for returned packages lost in the return shipping. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Souvenir Vintage receives the returned products. The customer may also chose to receive a store credit equivalent to the value of the returned item instead of a refund.